Landscaping Queenspark Service Terms and Conditions

These Terms and Conditions set out the basis on which landscaping services are provided by Landscaping Queenspark to residential and commercial customers. By requesting a quotation, making a booking, or allowing work to commence, you agree to be bound by these terms. Please read them carefully before confirming any service. They are intended to create a clear, fair, and practical agreement for both parties, covering the booking process, payment arrangements, cancellation rules, liability, waste handling, and the law that applies to the contract.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Landscaping Queenspark. References to “you” and “your” mean the customer, homeowner, business, property manager, or other person who places the order. The services may include garden maintenance, turf work, planting, soft landscaping, hard landscaping, clearance, pruning, fencing support, and other related outdoor services agreed in writing or in an accepted quotation. Any variation to these terms must be confirmed by us in writing.

These terms apply to all Landscaping Queenspark services unless we agree otherwise in writing. If there is any inconsistency between these terms and a specific written quotation or contract, the written quotation or contract will take precedence to the extent of that inconsistency. Nothing in these terms is intended to limit any rights that cannot lawfully be excluded under UK consumer law or other applicable legislation.

1. Booking Process

To request landscaping services, you may ask for an estimate or quotation based on the information you provide. We may need photographs, measurements, site access details, and a description of the work before confirming a price. In some cases, a site visit may be necessary before a final quotation can be issued. Any estimate is provided in good faith but does not become binding until it is formally accepted by us and, where required, a deposit has been paid.

A booking is only confirmed when we notify you that the job has been accepted and scheduled. Until that point, no date is reserved exclusively for you. If the scope of work changes after booking, we may revise the quotation, timings, or materials required. Landscaping Queenspark is entitled to refuse or withdraw from a booking where the site conditions, access, or requested work are materially different from what was originally described.

It is your responsibility to ensure that the property is ready for the agreed service date. This includes reasonable access to the site, permission to carry out the work, and the removal or protection of fragile items, ornaments, cables, or valuables that may be affected by the work. If access is restricted, unsafe, or incomplete, we may delay the service and charge for wasted attendance where appropriate.

2. Prices and Payments

Prices will be set out in the quotation, estimate, or other written agreement provided by us. Unless otherwise stated, all prices are quoted in pounds sterling and may be subject to VAT where applicable. We reserve the right to adjust the price if the work changes, the site conditions differ from those disclosed, or additional materials, labour, or disposal costs become necessary.

Payment terms will be confirmed at the time of booking. Depending on the nature of the work, we may require full payment in advance, a deposit, staged payments, or payment on completion. Where a deposit is requested, the booking may not be secured until the deposit has cleared. For larger or phased landscaping projects, interim invoices may be issued for work completed, materials ordered, or specialist subcontracted services arranged on your behalf.

Unless otherwise agreed in writing, invoices must be paid within the period stated on the invoice. Late payment may result in suspension of further work, recovery action, and/or interest and reasonable administrative charges where allowed by law. Title to any materials supplied by us does not pass to you until all sums due in respect of those materials and the wider contract have been paid in full. We may also retain ownership of any goods supplied until cleared funds are received.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice as early as possible. For many landscaping services, staffing, equipment, and materials are arranged in advance, so short-notice cancellations can cause loss. If you cancel within a reasonable period before the agreed start date, we may retain or invoice part of any deposit to cover administration, planning, or costs already incurred. If materials have already been ordered, those costs may also be charged.

If you ask us to reschedule, we will try to accommodate a new date, but availability is not guaranteed. Any revised date will depend on our schedule, weather conditions, supply availability, and the nature of the work. We may also need to reprice a project if the delay causes material increases in labour or material costs. Where we must postpone due to unsafe conditions, severe weather, supplier failure, or circumstances beyond our control, we will use reasonable efforts to rearrange the service.

If we have to cancel a booking because we are unable to perform the service for reasons within our control, we will either offer a new date or refund any prepaid amount for the cancelled part of the work. We are not liable for indirect losses arising from cancellation or delay, such as loss of profit, missed events, or inconvenience, except where such liability cannot legally be excluded.

4. Service Standards and Customer Responsibilities

We will carry out the agreed landscaping services with reasonable care and skill, using suitable materials, tools, and methods for the task described. However, landscaping often involves living materials, weather-sensitive surfaces, and pre-existing site conditions that may affect the outcome. Unless expressly guaranteed in writing, outcomes such as plant establishment, colour variation, growth rate, and seasonal appearance are not guaranteed. Every Queenspark landscaping service is subject to the conditions of the property and the information made available to us before work begins.

You must tell us about any known hazards, underground services, hidden structures, drainage issues, protected trees, planning limitations, shared boundaries, or legal restrictions that may affect the work. If you fail to disclose relevant information and damage or delay results, we may charge for extra time or materials. You are also responsible for ensuring that you have the authority to approve the work where the property is leased, jointly owned, or managed on behalf of another person or entity.

Where we require water, electricity, access to stored equipment, or other reasonable facilities to complete the job, you must provide them free of charge unless otherwise agreed. If you ask us to remove or move items, we will do so with reasonable care, but we are not responsible for pre-existing weakness, hidden defects, or structural instability. Any advice we provide about future maintenance is general in nature and does not create a guarantee unless we have expressly agreed a maintenance obligation in writing.

5. Liability and Insurance

We will take reasonable care in carrying out all landscaping services. However, our liability is limited to losses that are a foreseeable result of our breach of contract or negligence. We are not responsible for damage caused by pre-existing defects, poor construction, hidden hazards, adverse weather, natural settlement, invasive roots, or events outside our reasonable control. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded under UK law.

To the fullest extent permitted by law, we will not be liable for indirect or consequential losses, including loss of business, loss of income, wasted management time, or loss of anticipated savings. If damage occurs and we are found to be responsible, our obligation may be limited to repair, replacement, or a reasonable refund for the affected part of the service, at our option. The total amount of our liability for any claim arising from a service will not exceed the total price paid or payable for that specific service, unless a higher limit is required by law.

You must notify us of any claim or alleged defect as soon as reasonably possible and, in any event, within a reasonable time after the issue is discovered. You must take reasonable steps to reduce any loss and allow us the opportunity to inspect the matter, discuss remedies, and, where appropriate, return to the site to assess or resolve the concern. Failure to do so may affect the availability or extent of any remedy.

6. Waste Removal and Environmental Responsibilities

Landscaping work can generate green waste, soil, rubble, timber, packaging, and other materials. Where waste removal is included in our quotation, we will arrange for disposal in a lawful and environmentally responsible manner. Where waste removal is not included, waste will remain your responsibility unless we agree otherwise in writing. Any reusable materials removed from the site remain our property unless the quotation states that they belong to you.

You agree not to ask us to dispose of any waste that is hazardous, contaminated, or subject to special controls unless this has been disclosed in advance and specifically accepted by us. This includes, without limitation, asbestos, chemicals, oils, paint, clinical waste, batteries, gas cylinders, electrical items, and other regulated substances. If such materials are discovered during the service, we may stop work, isolate the area if reasonably possible, and charge for the time spent awaiting instructions or arranging lawful handling.

All waste transferred from the site will be handled in accordance with applicable UK waste laws and regulations. This may include segregation, transport by an authorised carrier, and disposal only at licensed facilities where required. We may provide waste transfer records or similar documentation where legally necessary. You must not instruct us to leave waste on public land, in unauthorised locations, or in a way that would breach environmental or statutory obligations. If your instructions would put us in breach of the law, we may refuse to comply.

7. Changes to Work and Unforeseen Conditions

If the site conditions differ from what was expected, or if you request additional work once the job has started, we may issue a revised quotation or charge a reasonable additional amount based on time, materials, and labour. This includes unexpected ground conditions, buried obstructions, structural issues, pests, rot, excessive overgrowth, or access complications. We will explain material changes before proceeding where reasonably practicable, but urgent work may need to continue to make the site safe or prevent further damage.

Any instructions given on site by you, your representative, or another person appearing to have authority may be treated as authorised unless we have reason to believe otherwise. To avoid misunderstandings, any major change to the agreed scope should ideally be confirmed in writing. If a change is substantial, we may pause the work until we have agreed the revised terms.

We may also suspend or end the service if continuing would be unsafe, unlawful, or materially impractical. Examples include severe weather, inaccessible areas, aggressive behaviour, lack of payment, or failure to provide essential information. Where possible, we will give notice and explain the reason for any suspension or termination.

8. Termination

Either party may end an ongoing arrangement by giving reasonable notice, unless a different notice period is stated in a specific contract. We may terminate immediately if you commit a serious breach, fail to pay sums due, provide false information, or act in a way that makes it unsafe or unreasonable for us to continue. If termination occurs, you must pay for all work completed, materials ordered, and costs reasonably incurred up to the termination date.

Any property access cards, keys, or site passes supplied to us must be returned or accounted for when the relationship ends, unless otherwise agreed. If we have stored materials, plant, or equipment on site, you must allow reasonable collection arrangements. Termination does not affect rights or obligations that are intended to survive, including payment obligations, liability limitations, and governing law.

9. Governing Law

These Terms and Conditions, and any dispute or claim arising from them or from the services provided by Landscaping Queenspark, are governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute, unless mandatory law provides otherwise. If any provision of these terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect.

Nothing in these terms affects your statutory rights as a consumer where applicable. If you are contracting as a business, you confirm that you have authority to enter into the agreement on behalf of that business and that any business-related dispute will be dealt with under the same governing law and jurisdiction clause unless a separate written agreement says otherwise.

By proceeding with a booking, you confirm that you have read, understood, and accepted these service terms. They are designed to support clear expectations, fair trading, and lawful operation for landscaping services provided by Landscaping Queenspark.